By email: contact@clairettestudio.com

Via the contact form: right here

On social media: You can find us on Instagram. Feel free to send us a DM anytime.

We’re committed to getting back to you as quickly as possible!

You’ll receive a tracking link by email once your order has been shipped.If you have any questions about tracking or shipping, feel free to email us at contact@clairettestudio.com

Please note that this product is made to order. By producing your product on demand, we reduce the risk of overproduction and minimize waste.

Generally, it takes 3 to 7 business days to process an order, after which it will be shipped. Shipping times depend on your location, but are estimated as follows:

Europe: 6–14 business days

USA: 3–8 business days

International: 10–20 business days

Please note that during holiday seasons, sales periods, or special promotions, delivery times may be extended due to high demand. We recommend taking these periods into account when planning your purchases.

We are doing everything we can to ship your order as quickly as possible while ensuring the quality of our products

Once your order is confirmed, it is immediately sent to our production team. Therefore, we cannot guarantee the ability to modify or cancel it.

We recommend double-checking your order details before finalizing your purchase.

All Maison Delfy products are made to order. Therefore, it is not possible to cancel or exchange an order once it has been placed.

• Returns & Refunds:

If a product is delivered damaged or incorrect, please contact us within 7 days of receiving it at contact@clairettestudio.com, including photos and your order number. We will offer a replacement or a refund, depending on the case.

• Non-personalized items:

You have 30 days to return your item, at your own expense, unless the product is faulty. Returned items must be in their original condition.

• Unclaimed parcels:

Unclaimed parcels returned to us may incur additional fees for reshipment.

For any questions, please contact us at contact@clairettestudio.com.

Some products may require more time to be produced and shipped, depending on demand and customizations. We do everything we can to minimize delays and provide you with the best possible customer experience.

If your order contains multiple items, they may be shipped separately. Some products are made in different locations to ensure high-quality production. Each package will have its own tracking number, which we’ll send you once it ships.

Don’t worry – all your items are on their way and will reach you soon!

Our products are carefully made in certified workshops, primarily in Bangladesh for the base manufacturing. Personalization (printing, embroidery) is then completed in one of our fulfillment centers within the EU to ensure optimal quality and production times.

Our products may release plastic microfibers during washing. To minimize this impact, we recommend using specially designed wash bags that capture microfibers.

Production & materials: Our items are made in factories that follow strict social and environmental standards. However, some materials used (such as cotton) may have environmental impacts related to their cultivation and processing.

Recycling: Not all of our products contain recycled polyester, but some may include it. We are continuously working to improve our processes and increase the use of recycled materials whenever possible.